What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows
the site to recognise your web browser when you return, additional data that serves the cookie’s purpose,
and the lifespan of the cookie itself. For example, it enables us to display support booking times in your time zone, for your convenience. Another example, is that it allows us to store your cookies
preferences and not have to seek your approval of cookies every time you open page on our website.
Cookies are used to enable useful features, track site usage (eg usage analytics), store your user settings (eg time zone, notification preferences), and to personalise your content.
Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.
Cookies set by other sites and companies (i.e. third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies
We DO use essential cookies to enable certain functions on our website.
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.
Performance cookies
We DO use performance cookies on our site.
Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help
companies understand visitor usage patterns, identify and diagnose problems or errors their users may
encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services.
They do not collect personal information about you.
Functionality cookies
We DO use functionality cookies for selected features on our site.
Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With
this information, websites can provide you with customised, enhanced, or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.
Targeting/advertising cookies
We DO NOT use this type of cookie on our site.
Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising
or limit the number of times you see an advertisement. This helps companies improve the effectiveness
of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by
third-parties may be used to track you on other websites that use the same third-party service. We do not use cookies for this purpose, and will never provide your data to anyone for this purpose, but third-party services
used on this website may use cookies so that the third-parties can use data collected for this purpose.
Third-party cookies
We DO use third-party services that are not under our control, that may elect to use cookies, or may change their cookies or privacy policies.
We use four third-party services that may use cookies on this site. You can check their websites for their cookies and privacy policies.
-
Google Analytics are used solely so that we can analyse the popularity of different sections of our site - analytics.google.com.
-
Mailchimp is used to manage our distribution list for announcements - mailchimp.com.
-
Youtube videos that review our products may be included on our site - youtube.com.
-
Tidio chat bot is used for live chat with website visitors - tidio.com.
All Cookies Used By This Website
