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SUPPORT

The resources linked below are designed to resolve all potential issues you might encounter.

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Latest News

Upgrade Options

OLADRA and KALA model upgrades, to the current G4 specification, will continue to be available till end August 2024. Previous models are unable to be upgraded internally to G4. If you wish to upgrade a previous model contact us for a generous trade-in deal on a KALA model. This is a particularly good time for DS and DX owners to upgrade, as the step up in sound quality is large and we can still provide generous trade-in pricing.

UPGRADE

Software Developments

2024 is focused on software developments, introducing an entire new software stack in stages, delivering enhanced playback options and performance improvements. Subscribe to keep informed of these developments.

The first release is AMSv5, including an important operating system upgrade to enhance performance, application updates, and a new and simplified management interface. This update will be available via your AMS interface.

SUBSCRIBE

Troubleshooting Guide

If something has gone wrong, the fastest way to get back to playing your music is to use our troubleshooting page. Most problems are resolved quickly by following the advice in this brief guide.

TROUBLESHOOT

'How To' Guides

Online, downloadable and video guidance on how to setup your Antipodes the way you want it. These resources are kept up-to-date with our latest software, so please keep your Antipodes up-to-date.

GUIDES

User Forum

Connect with other users, get advice and compare experiences; or search the Forum to quickly get information on a wide range of topics. We monitor discussions ensure advice is accurate.

USER FORUM

Book A Support Session

If you need uninterrupted one-on-one expert assistance, book a support session with us at a time that suits you, and we will be in touch at the appointed time.

BOOK A TIME

Articles

Our articles go into more detail about why a high-end music server is critical to streaming performance, what we see as the most important issues to address, how to decide on the best connection to your DAC, etc.

ARTICLES

Past Models

Get essential details on our past models by clicking the link below. Upgrade programs for all of these models are now closed, but for a limited time we can assist you to upgrade to a current KALA model with a generous trade-up offer.

PAST MODELS

Something Else?

We are here to help, and we really don't want you stuck not knowing what to do. If the resources available from this page don't deal with an issue, please contact us, and tell us how we can help you.

CONTACT US